Shipping & Terms and conditions


Freight cost will be added at the checkout. We only ship within Sweden.

For international orders, please send us an email to

General terms and conditions for e-shopping 

1. General

These general terms and conditions ("the Terms") are applicable between Hinza AB, reg. no. 556541-3423 ("the Company") and you who place an order from us via ("the Website").

Complete contact details and other information about the Company can be found on the Website. The Terms only apply to you as a customer who completes an order and thus purchases goods from the Company via the Website.

In additions to the Terms, the Company's integrity policy is also applicable. The integrity policy describes how we deal with your personal data when you shop from us. 

If you are shopping from us as a private individual, you must be older than 16 and not subject to guardianship. If you are younger than 16, you must have the consent of one of your parents in order to order from us.

We may alter these Terms at any time, but the Terms to which you agreed at the time of purchase always apply to that purchase. 

2. Agreement and order

In order to complete a purchase via the Website, you have to accept the Terms. 

As soon as possible after receipt of an order, the Company sends order confirmation to you via email, acknowledging receipt of your order. The contract to buy is not entered until the Company has acknowledged receipt of your order and you have received order confirmation by email.

We reserve the right to refuse an order, such as if you have provided incorrect details or if the order cannot be fulfilled due to an item being sold out. 

Note that we never do back orders for products that are temporarily unavailable. A new order must be placed at a later time for such products.

3. Product information etc.

We have to make exceptions for such cirumstances as products being sold out or inadvertantly inaccurate images or mistakes on the Website, in advertisements or other marketing material and product descriptions. The Company is entitled to correct any such inaccuracies, to change or update the information on the Website, and to continuously make changes to products and improvements to the Website.

Images of products on the Website, in advertisements and other marketing material shall only be regarded as illustrations and not as specifications of a product's properties, functions or origin, nor as a guarantee. The Company has no responsibility for any third party's information on the Website.

The content of the Website is protected by copyright. Product names and logotypes can also be protected by trademark law or in accordance with marketing legislation. This means that trademarks, company names, product names, images and graphics, design and layout, and information about products, services and other content may not be copied or used without the Company's prior consent in writing.

4. Prices and payment

When ordering, the prices that are specified on the Website at the time of ordering apply unless otherwise specifically agreed or unless circumstances obviously dictate otherwise. All prices are presented in Swedish kronor (SEK) and include current VAT. The prices do not include any payment fees or delivery costs, which are specified separately. The total price for the order is presented before you finalize the order and in the order confirmation.

The Company endeavours, to the best of their ability, that the Website shall contain correct information. We make reservation, however, for the Website possibly containing errors and incorrect prices and we are not bound by prices that you realized or ought to have realized were incorrect. Where an incorrect price has been given for an ordered product, we will notify you and wait for acceptance of the corrected price before the order is deemed to be approved.

You can pay for your purchase using the payment methods and in accordance with the separate payment conditions presented on the Website. We reserve the right not to always offer all payment methods, and to alter the payment method if the method you have selected does not work at the time of purchase.

5. Campaigns, discount codes and other offers

The Company can from time to time conduct campaigns, apply discount codes and present other offers for different products ("Offers"). With regard to products covered by such Offers, the favourable price or conditions apply during the limited period specified in connection with the Offer in question, or as long as stocks last. In other cases, these Terms apply.

Offers cannot be combined with other discounts unless specified. When an Offer ends or is revoked, the Terms shall apply in full to those products previously covered by the Offer.

6. Shopping basket

If you have logged in and placed items in your basket without completing an order, you may reactivate your basket at any time, with all the products you had placed in it. If you do not want to reactivate your basket, you do not need to do anything. Price and availability of the products are based on the prices and availability that applied when you placed the items in the basket. We therefore reserve the right to alter prices in connection with different offers and clearance sales. 

7. Delivery

Delivery costs are not included in prices unless otherwise specifically stated in connection with your order. You can find more information about delivery alternatives on our Website. Note that restrictions may apply to different alternatives.

Delivery times can vary depending on the alternative you select. You can see the expected delivery time on the Website, and you can see it throughout the order process.

Unless otherwise agreed, delivery takes place a maximum of 30 days after the Company has acknowledged the order in writing with an order confirmation. Note that delivery times are approximate and that deviations from these may occur. You will receive notification if your order is delayed. 

Before delivery takes place, you will receive notification specifying where and when your order can be collected or received. You are responsible for receiving or redeeming your order during the period specified in the notification. Packages should be collected in person, with valid identification and the order number. In respect of unredeemed orders, we are entitled to charge a fee of SEK 150 for our administration costs and return delivery.

8. Right of withdrawal for private individuals

When buying products from the Website, you are entitled to withdraw your order without reason within 14 days, with the exception of the circumstances described below. If you wish to exercise your right of withdrawal you must  within 14 days ("the withdrawal period") of having received the ordered product return the product to the Company with a completed return form. Return instructions must be followed. Read more under claims and returns.

When you purchase a product via the Website, you are entitled to open the packaging to examine the product to such an extent as is sufficient for you to deem whether you are satisfied with the product. If the product is subjected to more handling than necessary to determine its properties or function, the Company is entitled to make a deduction for decrease in value from the sum with which the Company is to reimburse you. The value of the deduction shall correspond with the decrease in value of the product compared to the original value of the product. 

Please note that certain products are not covered by the right of withdrawal. The right of withdrawl does not apply to the following types of products: products that have been made in accordance with your instructions or that in some other way have been given an obvious personal touch.

If ordering a product for which the right of withdrawal does not apply, clear information regarding this will be given.

If you wish to exercise your right of withdrawal, you must, before expiry of the withdrawal period, complete the return form that was included with the delivery, and also comply with the instructions for return that are specified on the reverse side of the return consignment note. Read more under claims and returns. Instead of using the return consignment note, you can use the form for right of withdrawal that the Swedish Consumer Agency has drawn up, see here.

Products shall be sent to us without unnecessary delay The withdrawal period shall be deemed to have been observed if you return the goods before the expiry of the 14-day period. When returning products covered by the right of withdrawal, you pay the cost of the return shipping and are responsible for the condition of the returned product until it has been received by us. We therefore recommend that the product is returned in its original wrapping, well packaged and by registered mail.

If you withdraw your order before it has been shipped, we will reimburse all payments we have received from you, including shipping costs. If you withdraw your order after it has been shipped, we will reimburse all payments except shipping cost of  SEK 79. Reimbursement will be made without unnecessary delay when we have received the returned product. Reimbursement is made using the payment method you selected when ordering, unless otherwise specifically agreed. In any case, reimbursement will not involve any costs for you. We will wait with reimbursement until we have received the returned product from you or until you have submitted proof that you have returned the product, whichever occurs first.

9. Claims by private individuals

In the case of orders via the Website, you are always entitled to make a claim within three years of the date on which you received the product. If you wish to complain about a faulty product, you shall contact the Company as soon as possible after discovering the fault. For the claim to be valid, it must always be made within a reasonable time of you having discovered, or should having discovered the fault. A claim made within two months of discovery of the fault is always deemed to have been made within a reasonable time.

We recommend that you examine products when you receive them and that you report any damage to the packaging directly to the carrier or service point, and that you make a note of the damage on the shipping documents.

You can claim for a faulty product by returning it to us. Contact us at or 0046-435 30046 and we will send you a DHL return consignment note so you do not have to pay return shipping. Complete the return form that was included with the delivery, or write a notification detailing the order number, your name, address, e-mail, article and number, and the reason for your claim. Print the DHL return consignment note we e-mailed to you, tape it onto the package and take the package to a DHL service point. You are responsible for the condition of the returned product from the time when you received the product until you have handed it over as a package at a DHL service point with our DHL return consignment note attached. Therefore we recommend that the product is sent in its original wrapping and well packaged. The Company does not redeem any products that are returned via cash on delivery.

When the Company has received the product for which the claim is being made and confirmed that the claim is valid, we will refund you as per current legislation. This means that the fault will be remedied and we will exchange the faulty product with a new one. If this is not possible or if the Company otherwise deems it to be more cost-effective, the Company can make a repayment of the amount you paid for your order. Please note that the Company is entitled to refuse a claim if it is apparent that the product is not faulty in accordance with current legislation, and that the Company in such cases does not refund any costs for return shipping. Give us notification if you prefer to have the cost of the product refunded instead of receiving a new product.

10. Applicable law and disputes

If you have questions regarding claims, your right of withdrawal or other matters related to your order, you are welcome to contact Hinza's customer service at or by telephone on 0046-435 30046.

As a Swedish consumer you can contact the National Board for Consumer Disputes (ARN) via or by post to Box 174, 101 23 Stockholm. In the case of any disputes, the Company complies with ARN's recommendations. You also have the possibility to make a claim via the EU's web-based platform for resolving disputes, which you can access via

Disputes between commercial enterprises are settled in general courts of law.

These Terms shall be interpreted and applied in accordance with Swedish law. 

General terms of purchase for e-commerce version 1.0

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