Returns

You as a private individual are entitled to a 14-day withdrawal period when you shop online. This means that, within 14 days of receiving your package, you can return unused, undamaged goods. If a product has been used, or handled carelessly, so that it cannot be resold as new, you become liable to compensate the web shop for the decrease in value. In order to determine the properties or function of a product, in some cases you have to open the wrapping, which in such cases must be opened as carefully as possible and returned together with the product.

If the product is faulty when you open the package, or the product develops a fault, you as a private individual have a 3-year guarantee from the date on which you received the package. A claim must be made within a reasonable time and two months at the latest after discovering the fault.

Companies should examine the product on receipt, and claim for any faults within a reasonable time. Faults occurring thereafter can be claimed within the guarantee period.

Private individuals who exercise their right of withdrawal pay the cost of return shipping. If a product is faulty, we send a return consignment note to you as well as a new product. You can choose, instead of getting a new product, to have a refund of the sum that you paid for the damaged or faulty product, plus shipping.

The following are instructions for returns and claims.

This is how you return a product as per your right of withdrawal:

1. Complete the return form that was enclosed with your delivery, or write a notification detailing "Withdrawal", your order number, your name, address, e-mail, article and number.
2. Place the return form together with the product in appropriate packaging.
3. Send the package back to the following address: Hinza AB, Gustavsborg 701, 284 91 Perstorp, Sweden.

You as the customer pay the return shipping when you exercise your right of withdrawal. Remember to return the product as a registered package and not as a letter. It is important that you keep your receipt as proof of dispatch to us.

Repayment is made by the same payment method as you used when purchasing. Shipping fee of SEK 79 will not be refunded. All refunds for products purchased by private individuals from www.hinza.se are handled via Klarna.

Administration of the transaction can take up to 14 days.

This is how you return a faulty product:

1. Contact our customer care team at shop@hinza.se or 0046-435 30046
2. If the claim is valid, you will receive a DHL return consignment note by email.
3. Complete the return form that was included with the delivery, or write a notification detailing the order number, your name, address, e-mail, article and number, and the reason for your claim. 
4. Place the return form together with the product in appropriate packaging.
   
5. Print the DHL return consignment note we e-mailed to you, tape it onto the package.
6. Take the package to a DHL service point. 

You are responsible for the condition of the returned product from the time when you received the product until you have handed it over as a package at a DHL service point with our DHL return consignment note attached. Therefore we recommend that the product is sent in its original wrapping and well packaged.

When we have received the product for which the claim is being made and confirmed that the claim is valid, we will refund you as per current legislation. This means that the fault will be remedied and we will exchange the faulty product with a new one. If this is not possible or if we otherwise deem it to be more cost-effective, we can make a repayment of the amount you paid for your order. Please note that we are entitled to refuse a claim if it is apparent that the product is not faulty in accordance with current legislation, and that we in such cases don't not refund any costs for return shipping. Give us notification if you prefer to have the cost of the product refunded instead of receiving a new product.